Frequently Asked Questions
🎨 Artwork & Design
How do I prepare my design file?
For the best print results, send your artwork as a high-resolution file — ideally a vector (.AI, .PDF, .EPS) or a PNG/JPG at 300 dpi minimum. Keep text bold and legible, and avoid ultra-thin lines or very small text, as these may not reproduce cleanly at smaller sizes. Not sure if your file is ready? Send it over and we'll check it for you — for free.
Can you match my brand colors?
Yes. If you have specific Pantone codes or hex color references, share them with us and we'll match as closely as possible during production. For vinyl and holographic stickers, our full-color printing handles most brand palettes accurately. We'll always send a digital proof so you can review colors before we print.
What if I don't have a design file?
No problem — that's what our free design support is for. If you have a rough sketch, a low-res logo, or just an idea, reach out and we'll help you get it print-ready at no extra charge. Simple adjustments and layout help are always free.
What file formats do you accept?
We prefer vector files (.AI, .PDF, .EPS) for the sharpest results. High-res PNG or JPG at 300 dpi also works well. Send whatever you have — we'll let you know if anything needs adjusting before we proceed.
📦 Products & Options
What products do you offer?
We specialize in custom stickers and heat transfers:
- Vinyl Stickers — die-cut, waterproof, white or clear vinyl
- Holographic Stickers — same quality with a rainbow-foil finish
- Sticker Sheets — multiple designs kiss-cut on one sheet
- DTF Transfers by Size — heat-press transfers for apparel and accessories
- DTF Gang Sheets — multiple designs on one large sheet to maximize value
We also carry ready-made themed collections and digital downloads.
Is there a minimum order quantity?
No minimums. Order 1 or order 1,000 — we print either way. This is one of our core promises and it never changes.
Can I mix multiple designs in one order?
Absolutely — and this is one of the things that sets us apart. You can mix different designs within a single order at no extra charge. Most competitors charge extra or don't allow this at all. We batch them together and ship everything at once.
Are your stickers waterproof?
Yes. Our vinyl stickers are waterproof and durable — built to handle outdoor use, water bottles, laptops, and more. For moisture-heavy applications, we recommend our white or clear vinyl options. Tell us your use case and we'll point you to the best material.
What's the difference between DTF Transfers by Size and Gang Sheets?
DTF Transfers by Size are ideal when you have one or a few designs and want each printed at a specific size.
DTF Gang Sheets let you fit multiple designs on one large sheet — great for bulk orders, multiple SKUs, or mixed designs. You save money by maximizing every square inch of film. Not sure which is right for you? Just ask.
🛒 Ordering & Proofs
Will I see a proof before production?
Yes — always. We send a free digital proof showing your design's shape, size, layout, and colors before we print a single sticker. Production only begins after you approve it.
How long does it take to get my proof?
We typically send your digital proof within 24–48 hours after receiving your order and design file. We'll send it via email or WhatsApp — whichever you prefer.
What happens if I approve a proof with a mistake?
We strongly recommend reviewing your proof carefully before approving — check spelling, sizing, and colors. If a mistake was in your submitted file and already approved, we may not be able to reprint at no cost. That said, we'll always work with you to find a fair solution. When in doubt, ask us before approving.
Can I make changes after placing my order?
Yes — as long as production hasn't started. Send us the update via email or WhatsApp as soon as possible. Once we're in production, changes are no longer possible.
Can I cancel my order?
Yes, before production begins. Once your order is in production, cancellation is no longer possible. Contact us as early as possible if you need to cancel.
🛠️ Support & Issues
Who handles my order once it's placed?
We're a small, service-first team — which means you deal with real people, not a ticketing system. Once your order is in, we follow up directly to confirm your proof and answer any questions. Reach us anytime at kimmy@kadsticky.com.
What if something is wrong with my order?
Let us know immediately. Please report any issues within 10 days of receiving your order and include clear photos so we can assess and resolve it quickly. We take every issue seriously regardless of order size.
What is your return and refund policy?
All orders are made-to-order, so we don't accept general returns or exchanges. However, if there's a defect or error on our end, we'll reprint or refund — no hassle. Your satisfaction is the point.
💰 Pricing
How is pricing calculated?
Pricing depends on product type, material, quantity, and size. Our per-piece price drops as quantity goes up — the more you order, the better the value. Starting prices are listed on each product page. Contact us for a custom quote on larger orders.
Do you offer bulk or wholesale pricing?
Yes. For orders above 250 pieces, pricing gets significantly more competitive. Contact us directly for wholesale inquiries or recurring order arrangements.
🚚 Production & Shipping
How long does production take?
Production typically takes 5–10 business days after proof approval, depending on product type and quantity. We'll confirm your estimated timeline when your order is confirmed.
How much does shipping cost?
Shipping is free on all full custom orders and on any order totaling $49 or more. For smaller ready-made orders under $49, a flat shipping fee applies and is shown at checkout — no surprises.
Will I get a tracking number?
Yes. As soon as your order ships, we'll send you a tracking number so you can follow your package every step of the way.
Do you ship internationally?
Our primary market is the United States. We also ship to Canada and Australia. If you're located elsewhere, reach out and we'll let you know what's possible.