Ordering & Proofs FAQ

Every order starts with a free digital proof. We send it within 1 business day, you can ask for as many changes as you need, and nothing prints until you approve it.

Will I see a proof before you print?

Always. We send a free digital proof showing your sticker's shape, size, layout, and colors. Production only starts after you approve it. We send proofs by email or WhatsApp, whichever you prefer. If you don't see yours, check your spam or promotions folder, then email us.

How long does it take to get my proof?

We send your proof within 1 business day (Monday–Friday) after receiving your order and a print-ready file. If your file needs edits, it may take a little longer, and we'll let you know.

Can I request changes to my proof? How many revisions do I get?

Yes, and revisions are unlimited. Tell us what to change (size, layout, colors, border, artwork) and we'll send an updated proof. We only print once you're happy with it.

Did you receive the design I uploaded at checkout?

Yes. Files uploaded at checkout come straight to our design team with your order. You don't need to send them again. If we need anything else, we'll ask when we send your proof.

Can I change or cancel my order after placing it?

Yes, as long as production hasn't started. Email or WhatsApp us as soon as possible with your order number and the change. Once your order is in production, we can no longer change or cancel it.

Does the deal price include multiple designs, matte, and custom shapes?

Each deal lists how many designs you can mix in one order. Matte and glossy cost the same. Stickers are cut to any shape you need. A few extras, such as cut-outs inside a design, may cost more, and we'll always tell you before you pay.

How much do custom stickers cost?

Price depends on the product, size, quantity, and options. The more you order, the lower the price per sticker. You'll find current prices on each product and deal page. For a quantity or size that isn't listed, contact us for a quote.

My discount code didn't work. Can I still get the discount?

Email us your order number and the code you tried. If the code should have worked, we'll refund the difference or give you store credit, depending on the case.

How do I reorder? Do I need to send my file again?

We keep your artwork on file for 30 days after your order is delivered, so you can reorder without sending it again. Just contact us with your order number. This is our internal file-storage policy and may change without notice.

What if my stickers arrive damaged or wrong?

Contact us within 10 days of delivery with your order number and clear photos of the problem. If there's a defect or a mistake on our end, we'll reprint your order or refund you in full. Refunds go back to your original payment method within 10 business days. See our Refund Policy for details.

Can I order a small sample first?

Yes. Our 25-sticker Sample Pack is an easy way to test your design and our quality before ordering more. You can mix up to 2 designs.

Ready to order?

Choose a deal, send your file, and approve your free proof before anything prints.

Not sure your file is ready? Our designers fix it for free.

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Still have questions?

Email: orders@kadsticky.com · WhatsApp: +84 914 081 881

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